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the macro-environment

Identify and explain  factors in the macro-environment for customer service which suggest that customer power is increasing which suggest that customer power is declining

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The nature and meaning of globalization and whether indeed it represents a qualitative difference from industrial society has spurred important theoretical debates. Have our lives and our experience and understanding changed so much in the past 50 years? Is global capitalism today so very different from what it was in the 19th century or is the underlying logic the same? What does it mean to say we are living in a globalized world and does that apply to everyone everywhere equally?

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On December 7, 1941, Japan launched an aerial attack against the U.S. base at Pearl Harbor in Hawaii, killing or wounding 3,478 Americans. Two battleships, the Arizona and the Oklahoma, were completely destroyed, and six others took heavy damage. The attack was a serious blow to American naval power, but fortunately for the United States, its three largest aircraft carriers were not docked at that time (ibid). In less than a week, Congress approved a formal declaration of war against Japan, with only one vote against. That vote was cast by Montana representative, Jeanette Rankin, a lifelong pacifist who had also voted against World War I. Rankin noted that she, as a woman, could not be sent to war, and she therefore refused to send anyone else (Cott 1993, 298). Within days, Germany and Italy declared war on the United States, in accordance with the terms of their alliance with Japan. (Click on the thumbnail NEWSREELS: Pearl Harbor.)

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