You are the manager of a large nursery and a parent asks to speak with you in private. Sally, her child, is three years old and spends her time in a group run by Richard (who is the child’s key person) and Jessica. The parent says, ‘I know it’s awkward to ask you, but I’m worried that Richard is leaving this job. We’ve always been a bit concerned about Jessica. She’s very sharp with the children. Our daughter says some amazing things when she’s playing with dolls, and it’s not the kind of stuff that we say to her. Richard seemed to keep a balance, but now he’s going. Could you get our daughter moved into another group? I really don’t want Jessica to become Sally’s new key person.’

● What would concern you about this situation?

● What else would you need to explore?

● What should probably be your next steps?