What is game theory? Identify two applications of
game theory.
What is informatics?
You are an entry-level manager for the customer
service desk of a telecommunications firm that
provides telephone, Internet access, and cable TV
services. A knowledge management system would
be useful to capture, store, and retrieve much of the
explicit and tacit knowledge needed to provide
excellent service. An expert system would prove
valuable in helping customer service reps to handle
common, reoccurring problems. The organization
only has the time and resources to develop one of
these two systems. What factors must you consider
in making the choice of which system to develop?

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