Flower Angels operates a flower farm in the Southern Highland
specialising in rare breeds of David Austin roses. On Monday the
company received, by post, an order from a regular customer, a florist
shop in the Sydney CBD, requesting that a specified quantity of David
Austin roses be delivered that Friday, for a wedding they were doing
on Sunday. On the same day that the Flower Angels received the
order, it posted back its confirmation that it would deliver on the order
as requested. Flower Angels and the customer often dealt with each
other by post. The confirmation would usually have taken only a day to
reach the customer but, due to an industrial strike by postal workers,
the customer did not receive the confirmation of the order until the
following Monday. In the meantime, on the Thursday, on the
assumption that Flower Angels was not going to deliver the David
Austin roses, the customer had purchased roses from another flower
farm albeit at a more expensive price, and had faxed Flower Angels
that it was cancelling the order that same day. Nobody at Flower
Angels read the fax until the Friday afternoon after the roses had been
delivered to the customer’s address. The customer is now refusing to
accept the roses or to pay for it. Advise Flower Angels.

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