1. What is conflict? 2. Why is it important to identify and act swiftly to signs of potential conflict? 3.A co-worker seems to be avoiding you, and you can’t think of what it is you have done wrong. What conflict stage is this? 4.List three common conflict situations with customers. If possible, relate the answer to your workplace. 5.Briefly describe three conflict situations that might threaten the safety of customers or colleagues.





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