1. What constitutes the mission of Minit-Lube?
2. How does the Mini-Lube operations strategy provide competitive advantage? (Hinti: evaluate how mini-lube’s traditional competitors perform the 10 decisions of operations management vs. how minit-lube performs them.)
3 is it likely that Minit-Lube has increased productivity over its more traditional competitors? Why? How would we measure productivity in this industry?
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