1
a. Discuss three characteristics of communication and three functions of communication.
(10 Marks)
b. State and explain three of the elements considered in communication barriers. (6 Marks)
c. Explain the functions of a library in a university. (8 Marks)
d. Distinguish between notes and a plan for an answer to a term paper. (6 Marks)
QUESTION TWO – 20 MARKS
a. Identify and explain three causes of poor listening in communication. (10 Marks)
b. State and explain how each of such causes can be overcome especially by university students.
(10 Marks)
QUESTION THREE – 20 MARKS
a. Identify errors in each of the following bibliographic items and correct them:
i. Sherman, Howard, J. and L. Wood (1982). Sociology: (traditional and radical
perspectives). London: Harper and Row. (12 Marks)
ii. Republic of Kenya, Ministry of Education (1990). Secondary Mathematics Answer
Book Four. Nairobi Kenya Literature Bureau. (4 Marks)
b. What type of the author is used in item (ii) above? (i.e question 3a(ii) (4 Marks)
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