Question One
Grievances and industrial disputes are inevitable in employee relations. In relation to the knowledge you have acquired in employee relations, discuss the grievance handling procedures as well as industrial dispute handling procedures.
(20 Marks)
Briefly discuss the basis of employee relations.
(5 Marks)
Give a brief definition of the following terms as used in employee relations
Employee relations
(1 Mark)
Industrial dispute
(1 mark)
Grievance
(1 Mark)
Collective bargaining
(1 Mark)
Trade union
(1 mark)
Question Two
Employee relations practitioners’ duties include ensuring balanced work diversity is maintained. In relation to work diversity, highlight and briefly explain the determinants of individual behavior/personality.
(12 Marks)
Discuss two types of collective bargaining and give examples of each.
(8 Marks)
Question Three
Discuss the tripartite approach to employee relations and discuss the responsibilities of each.
(12 Marks)
Highlight and briefly explain the importance of employee relations in an organization.
(8 Marks)

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